Issue: Ports needed by UniFi are being used by other programs.
I’ve wasted countless hours trying out derivatives of the password that I had, mixing up capital letters etc. without any success. View in original topic Worked on the first try for V5.10.25! Anyone else faced this?i have not experienced this but try reinstalling the controller without reinstalling the one you have now, it should overwrite any missing files.Would be nice if I could copy your preconfigured password to paste it…I cannot get past connections. Much appreciated given that quickhash.com is no longer live.You make it difficult to copy the encryption password!I downloaded the latest version from Robomongo because I’m on a Mac.After a successful password recovery using the above process, the Unifi Controller doesn’t start afterwards (If i close and try to restart it). The screenshots below will show you how this is done, address should be Once you have generated a new password in its encrypted form, copy that data and replace the password field Alternatively, you may also use the pre-created password that I have below and reset it to your own once logged in.Now you may try the login again using the password that you’ve set in step three. Go to the Cloud Key's configuration UI by typing the Cloud Key's IP address in your browser.3. An older version may be harder to find now so I am adding a direct link to the download below.
I would also restart the controller if it is already running just to double-check it is working properly.If anyone has any idea why this issue occurs in the first place, I would appreciate it if you can shed some light on this problem in a comment below.I hope this article was helpful for you in resolving the UniFi forgotten password issue. **Remember to change the password once you aret in again**Your admin user name may not be “admin” then.
When I try to SSH to it the username and password do not work. Typing too fast there for my own good.Doesn’t work for me, tried it on two different PCs, two different controllers, no dice. Run this mongo command:Subscribe to our mailing list and get interesting stuff and updates to your email inbox.we respect your privacy and take protecting it seriouslyUbiquiti Controller Forgotten Password, Reset UniFi Administrator Password This amazing program will allow you to access the configuration files of the UniFi Controller. I can tell you what happened leading up to the problem.If you have root CLI access to your Linux system this works as well based on the article. Now it seems that I have lost my password. Once you have the program installed and running, please continue to step two.Open up the Robomongo software & connect to the Ubiquiti Database. Ubiquiti Controller forgotten password and unable to login!
I can launch the controller and via the web see the access point, UniFi-AP-LR, and can make changes and save them no issues. You should now be able to successfully sign in to the UniFi Controller. All credit goes to Robomongo developers, you may visit them at Please make sure that you install the Robomongo software on the same computer UniFi Controller is running.
It is important to note that both passwords and usernames are case sensitive. Not only does it allow you to access the files but it also lets you to edit the config files. Click on the username on the upper right hand corner and select change username or change password as applies to your needs. For Gen 1 Cloud Keys these settings are found under If the UCK-Gen2-Plus was set up using the UniFi Protect mobile app, it will ask you to log in to your UI.com account (using your During the UDM's initial setup, you'll be prompted to log in to your UI.com account (using your SSH credentials for the UDM are username "root" and the password is the same as your SSO account's.During the UDM-Pro's initial setup, you'll be prompted to log in to your UI.com account (using your To be able to SSH to the UDM-Pro follow these steps:The Ubiquiti Cloud username and password are your Single Sign-On, UI.com account credentials created in After the account has been registered, check the email inbox for a verification email to make sure that the proper email account was used for the account.This is not a common password to get confused, but it is listed in this article since it is also created during the Setup Wizard in the Visit our worldwide community of Ubiquiti experts for more answersThe password reset email is sent by SMTP server. This article describes the different sets of credentials UniFi uses, along with information on where each would have been set up initially and where they can be changed, if applicable. If you have not enabled the SMTP server and configured it correctly, this option will not work even when appearing to successfully send the reset email. See this article on how to Open the Terminal application on macOS or CMD on Windows, and type Agree to the terms and policies, decide if you wish to receive periodic newsletters and updates and click link on the main login screen, and then when I click on that, it says "Please enter your email I'm running on macOS Sierra. I still don’t know for sure why this happened, my best guess would be that I’ve picked a password that did not pass Ubiquiti’s password complexity requirements and thus causing it to lock me out. It doesn’t show the results from query, I never see x_shadowThanks!
We are trying to move the AP to our central controler I knew the password was correct because I had used it before and I’ve even had it written down.
See related articles below to see how this is done on UniFi Protect and UniFi Video.If these have never been set by an admin, there are two possible combinations of default credentials for UniFi devices: These credentials allow you to log in to the UniFi Network Controller, either accessing it directly by typing the IP address on your browser, or by going to the If you have access to the Controller, you can change your Controller Admin Name and Password at any moment.1.
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