azerbaijan airlines phone number

Meanwhile, agent productivity has doubled over the past year—a testament to moving away from using a general email inbox, etc.. “If we were still using the tools that our company had before implementing Zendesk, even 100 staff members would not be enough to handle the current workload,” Aliyev said.One of the main advantages Zendesk offers is its set of tools designed to speed up ticket resolution. Please send us your request via our contact form. About American Airlines: American Airlines was established on April 15, 1926 and has commenced operations on June 25, 1936.American Airlines. See all 7 articles On board services. We had to manually redirect customers, who often sought help with urgent issues, to the relevant channel.” After testing several help desk products, AZAL switched to That team fields more than 200,000 support requests per year, with more than half of them being generated during the summer holiday period of June to September. Your session will timeout due to inactivity, please choose to continue your session if you’d would like to continue. “If we were still using the tools that our company had before implementing Zendesk, even 100 staff members would not be enough to handle the current workload.” In 1992, months after the Soviet Union disbanded, the former Soviet Socialist Republic of Azerbaijan—now an independent nation bordering the Caspian Sea—formed its first airline, Azerbaijan Airlines (AZAL). Aliyev links this to the development of Buta Airways. That helped us create a single support environment and bring the entire process under management control.” While the number of passengers also increased during this period, that growth didn’t match the number of the tickets. Who knows where it will take you next. “The moment had come when we realized that our tools did not allow us to provide technical support across all channels at our working pace,” said Anar Aliyev, AZAL public relations specialist. For a time, AZAL worked with separate help desk channels, but it became increasingly apparent that for its customers, this was not good enough. The airline was established in 1992 from a regional division of … Compared to 2018, the number of tickets received annually increased significantly, rising from 120,000 to 207,000. The Zendesk platform: open, flexible, and powerful enough to build the best customer experiencesA new part of Sunshine that lets you build interactive messaging experiencesLearn how Azerbaijan Airlines used self-service and improved agent collaboration to face a 72% increase in support requests year over year. Working hours weekdays 23:30-07:30 Saturday 23:30-07:30 Sunday 23:30-07:30. Your session has timed out due to inactivity. “Everything that is needed for providing a high-level support service to the end customer can be found in Zendesk.”The Zendesk Luminaries program is for leaders in customer experience. Special Assistance: Pre-book priority service at airport security and make a flying start to your journey.Take yourself on a journey through all Heathrow’s destinations. Search and Book Azerbaijan airlines Flights Tickets Online.

“The help desk staff members keep telling us how comfortable they feel working with Zendesk,” Aliyev said. “A lot of customers do not fully understand the terms on which the low-cost airline offers its tickets.” Thanks to Zendesk, AZAL agents are able to cope with this workload without additional help, even during the peak holiday period. Phone numbers. Do you have any questions regarding your reservation? Contact Center. headquartered in Fort Worth, Texas which operates 6,700 flights per day to nearly 350 destinations in more than 50 countries. For that purpose, the airline uses a great number of The AZAL articles published in Guide receive about 9,500 unique views per month. Find Azerbaijan Airlines in Brooklyn with Address, Phone number from Yahoo US Local. “It opened up new possibilities in all aspects of their work, from macros to analytics.” The interaction between management and the support team has also become clearer and more effective. Includes Azerbaijan Airlines Reviews, maps & directions to Azerbaijan Airlines in …
In recent years, AZAL has seen its customers’ preferences change, which has resulted in support requests shifting from phone to text. Normally, agents are responsible for either AZAL or Buta Airways tickets, but Zendesk’s flexibility enables them to shift gears when one of the brands sees a spike in requests. Heydar Aliyev International Airport AZ1044, Baku, Azerbaijan Fax: +994 (12) 497 10 38 E-mail: silkwaywest@silkwaywest.com AFTN: UBBBSWZX Customer Service: Enter your flight details to check which terminal you need. Not only did we streamline the help desk workflow, but we also connected its processes to other departments of the airline. Despite a 72% increase in support requests over the past year, the team of agents has grown by just 42% (from 35 in 2017 to its current level of 50). American Airlines Beirut Ticket sales Office Address: Oneworld Travel SAL Gefinor Centre – Block A The customer satisfaction rate for AZAL and Buta Airways remains steady (83%–86%), which is roughly 10 percentage points better than the average industry score. This helped us to create a single support environment and bring the entire process under management control.”The evolution of AZAL and Buta Airways’ help desk allowed both brands to reach new heights in terms of customer service.

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