Claim
+ The shipper is authorized by the consignee to claim and receive compensation. > Optional & Special Service Charges > Taxes, Fee, Charges & Surcharges. Claims must be filed by Vietnam Airlines’ customers including:Please send your claim letter and all relevant documents to Vietnam Airlines branches where the shipment arrives. GetHuman does not answer Vietnam Airlines's emails, work as part of its customer service operations or have any other connection of any kind. Search for contact details of Vietnam Airlines' branches and agents around the world by selecting a country and a city from the lists below:
Select Your Country optional. Book your trip; Manage my bookings; Show Additional Links Menu ••• Book your trip; Manage my bookings; Language. For Passenger book ticket via vietnamairline.travel By Phone: +84932338455 By Email: booking@vietnamairline.travel Customer Service hours: Monday through Saturday: 8 Am to 05h30 Pm (Hanoi, GMT+7) We answer phone calls 7 days a week from 7am to 9pm GMT. There are 2 ways to reach Vietnam Airlines across 1 communication modes: phone. + The carrier confirms that whole shipment was lost.- The legal inheritor, authorized persons of the persons above.Please include the following documents for your claim:Claim letter signed by the customer or his authorized person or their legal inheritor;A list of loss or damage stating the original value and balance value of each affected piece (including invoices and related documents, if any);The original/legible copy of paper air waybill (when paper air waybill is applied) or the original/legible copy of electronic air waybill or the Cargo Receipt and Shipper’s Letter of Instructions (when e-air waybill is applied).+ International shipments: 19 Special Drawing Rights per kilo.+ Domestic shipments: 17 Special Drawing Rights per kilo.If the shipper declares a value for carriage, the claim shall be settled in accordance with the shipment’s insurance policy and the agreement between Vietnam Airlines and its customer.In case of loss or damage in one individual piece due to several reasons occurred simultaneously (such as delay, loss, damage, pilferage), the compensation shall be paid in accordance with actual loss or damage, but not more than Vietnam Airlines’ limit of liability for that piece itself.Letter of claim must be submitted in writing to Vietnam Airlines within the proper time frame as below:Damage: Within 14 days (based on the date on postmark) from the date of receipt of the shipment.Delay: Within 21 days (based on the date on postmark) from the date of arrival of the last piece of the shipment.Loss (partly or wholly): within 120 days from the date of issuance of the airway bill. Sign In.
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Password optional. Since you cannot email Vietnam Airlines customer service, our best advice is to tell us what issue you are facing above so we can give you next steps for your specific problem. Menu.
FAQs
Beyond that, check out their next best contact information above and try that. English (US) Login. All fields marked with * are required. Vietnam Airlines is in business to provide safe and friendly air transportation to our customers along with numerous related services. Select a value. Sign in to My Account. If you choose to ship your goods with Vietnam Airlines you can feel extra safe that we have a dedicated network of branches and agents around the world to answer any queries you might have regarding your shipment. Tell us what problem you're writing them about and we can give tailored advice on what to do.Sharing is what powers GetHuman's free customer service contact information and tools. Vietnam Airlines does not have a customer service email address. The reason why customers try to send emails to Vietnam Airlines is to see if they can handle their customer service issue, which comes in a wide variety.
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